Shipping Policy

Effective Date: March 7, 2025

This Shipping Policy outlines the terms and conditions for the delivery of products purchased from NovaGlasni. By placing an order on our website, you agree to comply with this policy.

1. Shipping Locations

  • We currently ship to addresses within the United States.

  • International shipping may be available to select countries. Customers outside the U.S. are responsible for any applicable customs duties and import taxes.

  • We do not ship to P.O. Boxes, APO, FPO, or DPO addresses.

2. Processing Time

  • Orders are processed within 1-3 business days after payment is received and verified.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Processing times may be delayed during peak seasons or due to unforeseen circumstances.

3. Shipping Methods and Delivery Times

  • We offer the following shipping options:

    • Standard Shipping: 5-7 business days

    • Expedited Shipping: 2-3 business days

    • Overnight Shipping: 1 business day

  • Delivery times vary based on the shipping method selected and the destination.

  • NovaGlasni is not responsible for delays caused by the carrier, weather conditions, or customs processing.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the shipping method, destination, and order weight.

  • Free standard shipping may be available for orders over a specified amount (details provided at checkout).

  • Customers are responsible for any additional shipping fees for expedited services.

5. Tracking Your Order

  • Once your order has shipped, you will receive an email with a tracking number.

  • Customers can track their shipment using the provided tracking link or by logging into their NovaGlasni account.

  • If you do not receive a tracking number, please contact customer support.

6. Lost, Stolen, or Damaged Shipments

  • NovaGlasni is not liable for lost or stolen packages after they have been marked as delivered by the carrier.

  • If your package is lost in transit, please contact the carrier directly for resolution.

  • If you receive a damaged item, report the issue within 48 hours of delivery by emailing info@novaglasni.com with photos of the damage.

  • We will work with the carrier to resolve claims for lost or damaged shipments but cannot guarantee replacements for all cases.

7. Undeliverable Packages

  • If a package is returned to NovaGlasni due to an incorrect address provided by the customer, the customer is responsible for reshipping costs.

  • If a package is refused or not collected from the carrier, it may be subject to a restocking fee or additional shipping charges.

8. International Shipping (If Applicable)

  • Customers outside the U.S. are responsible for any import duties, taxes, or customs fees.

  • NovaGlasni is not responsible for delays caused by customs clearance.

  • If an international shipment is refused due to customs fees, the original shipping cost is non-refundable.

9. Contact Information

For any shipping-related inquiries, please contact us:

  • Email: info@novaglasni.com

  • Phone: (978) 663-7577

  • Address: 25 Bridge St #4, Billerica, Massachusetts, 01821