Payment Policy

Effective Date: March 7, 2025

This Payment Policy outlines the accepted payment methods, billing terms, and financial obligations when purchasing products from NovaGlasni. By making a purchase on our website, you agree to comply with this policy.

1. Accepted Payment Methods

  • We accept the following payment methods:

    • Credit Cards (Visa, MasterCard, American Express, Discover)

    • Debit Cards

    • PayPal

    • Bank Transfers (for bulk or special orders, subject to approval)

    • Other secure payment options as listed at checkout

  • All payments must be made in USD (United States Dollars).

  • We do not accept cash, checks, or cryptocurrency payments at this time.

2. Payment Processing

  • Orders are processed only after full payment is received and verified.

  • Credit/debit card transactions are subject to verification and approval by the issuing bank.

  • In case of a payment failure, we will notify you via email, and the order will remain pending until the issue is resolved.

  • If a payment dispute arises, the order may be delayed or canceled until further verification.

3. Pricing and Taxes

  • All prices displayed on our website are exclusive of applicable sales tax, VAT, duties, or import fees.

  • Taxes are calculated at checkout based on your shipping location.

  • Customers outside the U.S. are responsible for any customs duties or import taxes imposed by their country.

4. Billing Information

  • Customers must provide accurate billing details that match the information on their payment method.

  • If incorrect billing details cause a failed transaction, NovaGlasni reserves the right to cancel the order.

  • We do not store full credit card details for security reasons.

5. Payment Security

  • We use industry-standard SSL encryption to protect financial data during transactions.

  • Fraud detection and prevention measures are in place to safeguard customers from unauthorized transactions.

  • If we suspect fraudulent activity, we may request additional verification or cancel the order.

6. Refunds and Chargebacks

  • Refunds are processed according to our Refund and Returns Policy.

  • If a chargeback is initiated without prior contact with NovaGlasni, we reserve the right to block future purchases from that customer.

  • Customers who dispute charges without a valid reason may be subject to legal action.

7. Subscription or Recurring Payments (if applicable)

  • If we offer subscription-based services in the future, customers will be notified about recurring charges before signing up.

  • Customers can manage or cancel subscriptions through their NovaGlasni account or by contacting customer support.

8. Order Cancellation Due to Payment Issues

  • If payment is not received within 48 hours of order placement, the order may be automatically canceled.

  • NovaGlasni reserves the right to cancel any order if payment is flagged for fraud or does not meet our security guidelines.

9. Contact Information

For any payment-related inquiries, please contact us:

  • Email: info@novaglasni.com

  • Phone: (978) 663-7577

  • Address: 25 Bridge St #4, Billerica, Massachusetts, 01821