Refund and Returns Policy

Effective Date: March 7, 2025

Thank you for shopping with NovaGlasni. We are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, this policy outlines the conditions under which returns and refunds may be processed.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days from the date of delivery.

  • The product must be unused, in its original packaging, and in resellable condition.

  • Proof of purchase (receipt or order confirmation) is required for all returns.

  • Certain items such as clearance products, custom-made items, and special orders are non-returnable.

2. Return Process

To initiate a return, follow these steps:

  1. Contact our customer support at info@novaglasni.com with your order number and reason for return.

  2. Our team will provide you with a Return Authorization (RA) number and return instructions.

  3. Pack the item securely and include the RA number inside the package.

  4. Ship the item to the return address provided by our team.

  5. Once received, we will inspect the item and process the refund or exchange accordingly.

3. Refund Policy

  • Approved refunds will be processed within 7-10 business days after the returned item is received and inspected.

  • Refunds will be issued to the original payment method used at checkout.

  • Shipping fees are non-refundable, unless the return is due to a defect or an error on our part.

  • If your refund is delayed, please contact your bank or payment provider for processing times.

4. Exchanges

  • If you received a defective or incorrect item, we offer free replacements or exchanges.

  • Contact us within 7 days of delivery to report the issue and receive further instructions.

  • The replacement item will be shipped at no additional cost to you.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Clearance or final sale items.

  • Custom-made or personalized products.

  • Items that have been used, damaged, or altered after delivery.

  • Gift cards and downloadable software products.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect product).

  • We recommend using a trackable shipping service to ensure successful delivery of your return.

7. Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund.

  • Once an order has been shipped, it cannot be canceled and must go through the return process.

8. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 48 hours with photos of the damage.

  • For lost shipments, please check with the carrier first. If the issue persists, contact us for further assistance.

9. Contact Information

For any questions regarding our refund and returns policy, please reach out to us:

  • Email: info@novaglasni.com

  • Phone: (978) 663-7577

  • Address: 25 Bridge St #4, Billerica, Massachusetts, 01821