Return Policy – NOVAGLASNI

Effective Date: January 8, 2025

At NOVAGLASNI, we are committed to offering our customers only the finest luxury vehicles, backed by exceptional service and quality. We understand that purchasing a luxury vehicle is a significant investment and that it’s essential to make a well-informed decision. Our Return Policy is designed to provide peace of mind, ensuring that you feel confident with your purchase while maintaining the high standards that NOVAGLASNI is known for.

This policy outlines the circumstances under which a return or exchange can be requested, the procedures to follow, and other important information you need to know about our return process.

1. Eligibility for Return

Our return policy applies only to vehicles purchased directly from NOVAGLASNI. Please note that:

  • Vehicle Condition: To qualify for a return, the vehicle must be in the same condition as when it was delivered or picked up, with no modifications, damage, or wear beyond normal use. All original equipment, documents, and accessories must be included with the returned vehicle.
  • Time Frame: Returns must be requested within 7 calendar days from the date of purchase or delivery. Any return request submitted after this period will not be accepted.
  • Mileage Limit: The vehicle must not have been driven more than 200 miles from the time of purchase. If the vehicle has exceeded this mileage, it will no longer be eligible for return.
  • Documentation: A valid proof of purchase, along with the vehicle’s original documents (including title, registration, and service history if applicable), is required to process a return.

2. Reasons for Return

We want our customers to be completely satisfied with their purchase. Returns may be accepted under the following circumstances:

  • Defects or Quality Issues: If the vehicle has a defect or issue that was not disclosed at the time of purchase, or if the vehicle fails to meet the advertised specifications, we will gladly accept a return and provide a full refund or an exchange.
  • Vehicle Not as Expected: If the vehicle does not meet your expectations or preferences, you may return it within the 7-day return period. However, please note that this is subject to the vehicle being in pristine condition, with no signs of wear or damage.
  • Financing/Approval Issues: If your financing application is declined or if you are unable to secure financing for the vehicle, you may return the vehicle within the same 7-day period, provided that all conditions for return are met.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support: Call us at (978) 663-7577 or email us at info@novaglasni.com to inform us of your intent to return the vehicle. Provide details such as the reason for return, the vehicle’s VIN (Vehicle Identification Number), and a copy of the proof of purchase.

  2. Inspection of the Vehicle: Once your return request is received, we will schedule a time to inspect the vehicle. The inspection will ensure that the vehicle meets the return criteria (no damage, mileage under 200 miles, etc.).

  3. Return Authorization: After a successful inspection, we will issue you a return authorization number. This number must be clearly displayed on the vehicle when it is returned to us. Without this number, the return will not be processed.

  4. Return the Vehicle: The vehicle must be returned to NOVAGLASNI at the address provided in the return instructions. Please ensure that the vehicle is returned in the same condition as when purchased, with all original documentation and accessories included.

  5. Refund or Exchange: Once the vehicle has been returned and inspected, we will process a full refund to the original payment method or offer you an exchange for another vehicle of equal or lesser value. Refunds typically take 7-10 business days to be processed, depending on your payment method and financial institution.

4. Exceptions to the Return Policy

The following items and conditions are excluded from our return policy:

  • Custom Modifications: If the vehicle has been modified after purchase (including custom paint jobs, aftermarket parts, or alterations to the vehicle’s features), it will not be eligible for return.
  • Third-Party Products or Services: Any products or services purchased through third parties (such as extended warranties, insurance, or accessories) are not covered under this return policy.
  • Non-Returnable Vehicles: Certain special order or limited-edition vehicles may not be eligible for return. This will be clearly stated in the purchase agreement.

5. Exchange Option

If you are not satisfied with the vehicle you purchased and wish to exchange it for another model, we offer the option to exchange the vehicle within the 7-day return window. The following conditions apply to exchanges:

  • The vehicle you wish to exchange must be in the same condition as when it was purchased.
  • The exchange vehicle must be of equal or lesser value to the original vehicle.
  • Any difference in price must be paid at the time of the exchange.

6. Refund Policy

Refunds will be processed to the original method of payment. Once the returned vehicle has passed inspection and all conditions are met, we will issue a full refund. Please note that:

  • Refunds for financing transactions may be subject to the lender’s approval, and may take additional time.
  • Any fees associated with the purchase (such as delivery or documentation fees) are non-refundable.

7. Warranty Considerations

While our vehicles come with a manufacturer’s warranty, this return policy does not affect any existing warranty or service agreements that may be in place. Should the vehicle have a warranty issue after the return window has closed, please refer to the manufacturer’s warranty documentation or contact NOVAGLASNI for assistance.

8. Customer Support

We are here to help you with any questions or concerns about the return process. If you need assistance, please feel free to contact us via the following methods:

9. Conclusion

At NOVAGLASNI, we take pride in offering a top-tier luxury vehicle buying experience, and we want to ensure you are completely satisfied with your purchase. If for any reason you are not, our comprehensive return and exchange policy is designed to protect your investment and provide a fair resolution. We look forward to working with you and providing exceptional service throughout your ownership experience.