Sales Policy

Effective Date: March 7, 2025

Welcome to NovaGlasni. This Sales Policy outlines the terms and conditions governing the sale of our products and services. By making a purchase from NovaGlasni, you agree to comply with the policies detailed below.

1. General Terms

  • All sales are subject to product availability. We reserve the right to cancel any order due to stock limitations.

  • Prices are subject to change without prior notice. However, orders confirmed before a price change will not be affected.

  • We reserve the right to refuse service to anyone for any reason, including suspected fraudulent activity.

2. Order Placement & Processing

  • Orders can be placed through our website https://novaglasni.com.

  • Customers must provide accurate billing, shipping, and contact details to avoid delays or order cancellation.

  • Orders are processed within 1-3 business days unless otherwise stated.

  • You will receive an order confirmation via email upon successful placement.

3. Pricing & Payment

  • All prices are listed in USD and are exclusive of applicable taxes and shipping fees.

  • Accepted payment methods include credit/debit cards, PayPal, and other secure payment options listed at checkout.

  • Full payment is required before an order is shipped.

  • In case of payment failure, the order will not be processed until a successful transaction is completed.

4. Shipping & Delivery

  • Shipping times and costs vary depending on the destination and selected shipping method.

  • Estimated delivery times will be provided at checkout, but they are subject to carrier delays beyond our control.

  • We are not responsible for lost or stolen packages once marked as delivered by the carrier.

5. Cancellations & Modifications

  • Orders can be canceled or modified within 24 hours of placement. After this period, orders are processed and cannot be changed.

  • To request a cancellation or modification, contact our support team at info@novaglasni.com.

6. Returns & Refunds

  • Our Refund and Returns Policy applies to all purchases. Products must meet return eligibility criteria as detailed in the policy.

  • Refunds will be processed within 7-10 business days after the returned product is received and inspected.

7. Product Warranty & Liability

  • Some products may be covered by a manufacturer’s warranty. Warranty details will be included in the product description or packaging.

  • NovaGlasni is not responsible for damages caused by misuse, improper installation, or unauthorized repairs.

  • Our liability is limited to the value of the purchased product and does not cover incidental or consequential damages.

8. Fraud Prevention

  • We use fraud detection systems to protect our customers. If an order is flagged for suspicious activity, additional verification may be required.

  • We reserve the right to cancel any order if fraud is suspected, and a refund will be issued where applicable.

9. Governing Law

  • This Sales Policy is governed by the laws of the State of Massachusetts, USA.

  • Any disputes arising from a purchase shall be resolved in accordance with local legal regulations.

10. Contact Information

For any inquiries regarding this Sales Policy, please contact us:

  • Email: info@novaglasni.com

  • Phone: (978) 663-7577

  • Address: 25 Bridge St #4, Billerica, Massachusetts, 01821